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When an individual thinks of banking employees, the common associations would be tellers and customer service representatives. This is due to the fact that the teller and customer service representative are the employees a client would deal with, other than a security guard. Of course, there are various other types of staff within the facility who perform different types of duties. This article will provide information on these individuals, their roles, and their responsibilities.
The Various Roles And Responsibilities Of Different Bank Jobs
1. The Teller
The teller is arguably the most well-known of all staff. When an individual walks into a bank, it is typical this staff member would be one of the first to speak to him or her. Contrary to popular belief, the teller is not an individual who provides information on all forms of transactions. The responsibilities of a teller include provision of service to accept deposits, cash checks, and exchange currency.
To be an effective teller, it is essential that you have superb mathematical skills as you are required to accurately handle money. This is not only during daily transactions, but also when tallying the cash drawers at the start and end of each working day. Due to the implementation of electronic teller systems, many physical teller jobs are being eliminated; however, there is still a need for these individuals when dealing with currency exchange.
2. The Customer Service Representative
A misconception associated with the customer service representative is that they merely share information or promote certain accounts. While this is true, the customer service representative performs duties beyond being an informant regarding account information. This staff member assists customers in opening bank accounts, modifying current accounts, and completing suitable paperwork for loans where necessary.
Customer service representatives will also complete certain administrative tasks for the bank. This means that they are responsible for answering telephone calls and assisting the callers with problems. Representatives working in the calls department focus specifically on helping the customer calling and connecting him or her with the correct department.
3. The Loan Officer
Loan officers are officials who assist customers in completing loan applications. This can be a tiresome job, but it can be beneficial to the client who is taking out a loan. As a loan officer, you are responsible for discussing the loan options available and explaining all terms and conditions to the potential customer. It is vital that all options are discussed to ensure that the applicant chooses the loan most suited to his or her specific needs.
In certain financial institutions, a loan officer will be responsible for the final decision of whether the loan is approved or denied. However, in other facilities the officer is only responsible for application recommendation and an executive will make the final decision.
4. The Bookkeeper
As with all companies, a banking institution requires the services of a bookkeeper. This staff member is responsible for the accounting duties regarding the bank’s financial matters; however, there are different types of bookkeepers or clerks to deal with the various sub-sections. For example, an auditing clerk will assist with audits of accounting data that was completed by the accountant. Larger banks typically have accountants and auditors, but smaller banks tend to hire bookkeepers.