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If you decide to work for a call center, there are a lot of responsibilities that you should have. You may be taking messages for people that you are working for, and you are responsible for delivering those on time. It is also important for people that work at a call center to sometimes take orders for products that are going to be purchased. If this is a profession that you would like to get into, here is a little bit more information about what you will be responsible for as a phone operating professional.
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Responsibilities at a Call Center Near You
What Does a Call Center Representative Do?
A phone operator has a lot of responsibilities. They have changed quite a bit over the years. In the past, people used land lines to call in, but now people are able to use not only their cell phones, but phones that are directly over a computer connection. There are tens of thousands of people that are in this profession. They work for major companies all over the world. You may find yourself talking to someone in a completely different country that is working for one of the major businesses in the United States. This is something that we have all become accustomed to.
How Do You Find Employment As a Phone Operator?
When you get this type of job, there is also a difference in where you are required to work. In the past, you would drive into the city, go to your desk, and start answering the phones for the company that you were working with. This later advanced to call center buildings where you would be able to go to your desk, but you might be working for a company in a completely different area of the world. Finally, it is now possible for people to answer phones as a call center representative from their home, allowing them to do nothing but log into their computer in order to start working. This is similar to working as a receptionist.
How Much Do They Make?
These representatives can make anywhere from $10 an hour to over $20 an hour, depending upon the responsibilities. In fact, if they are responsible for more than simply taking messages and taking orders, but are working directly with the owner of the company, they make quite a bit more as a result of their responsibilities. They may also be responsible for handling calls after hours which can pay them more money than the average employee. It is not unusual for these employees, especially those based in the United States, to make over $50,000 a year if they are working directly with the company directly.
When looking for these jobs, you will once you put on your application any prior experience that you have had. Additionally, you may want to consider applying for multiple jobs as you may never know who is going to accept your application. Once you are in, you can usually work your way up to supervisor positions where you are in charge of multiple people making these calls. It can be a lucrative job, and is one that you may want to consider if you enjoy not only working as a customer service representative, but also if you can find one that will allow you to work from home.