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If you’re considering getting a job as a cashier, it is important to understand what roles and responsibilities will fall on the job description. It is also beneficial to have an outline of those responsibilities if you employ cashiers and want to provide that information to your employees. To be certain, being a cashier is much more than simply taking the payment from the customer. It also involves the following important factors:

What Are the Roles and Responsibilities of a Cashier?

Working with the Public

Perhaps one of the most important things to consider is that a cashier is going to be working directly with people on a day-to-day basis. Regardless of whether they are serving those people in a grocery store, a restaurant or at any other location, they must be prepared to greet those guests and care for their needs. Retail stores hire local workers all the time for customer service roles.

Working with Others

Cashiers are also going to be responsible for working with other employees. They often have to interact with those employees while also taking care of customers, and it must be done without alienating the customer or making them feel otherwise uncomfortable.

Taking Payment

assisting customers at checkout

One of the primary responsibilities of any cashier is that they must be able to take a payment. Payments may come in a wide variety of forms, depending upon the location where they are working and what may be acceptable in that establishment. Common forms of payment include cash, credit card, check and automatic debits. In some instances, it may also be necessary to take food stamps, coupons and trading stamps.

Issuing Money

There are going to be times when it is necessary to provide change to the customer. In many cases, it will be calculated by the register but the ability to make change when the customer makes a last-minute change in how they pay is an important skill to have at your disposal. You may also be responsible for issuing refunds, receipts and credits.


Since you are going to be working with money on an ongoing basis, it is very important to do so accurately. The money in your cash drawer will be counted at the beginning of your shift and at the end of the shift. It is important to ensure that there are not any variations with the receipts and that you have adequate change available for your customers.

Customer Service

You may not be working in the customer service area, but you are going to be dealing with customers on a regular basis. Your checkout area should be maintained in a clean and orderly fashion. You should also greet customers and give them your full attention while you are caring for their needs. Do you like helping people? Do you have a friendly demeanor? You can also get a local job as a receptionist.

As an extension of customer service, you may also be called on to resolve complaints from customers at times as well. In addition, customers may have various questions in regards to location of products, store procedures or store policies.

These are some of the many roles and responsibilities of cashiers. When an individual is able to handle these responsibilities properly, there are many opportunities available for employment.