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Customer service jobs are not going away anytime soon. Companies will always need customer service reps, which is why the job outlook for them is positive. However, before you apply for customer service jobs, you’ll want to learn about the roles and responsibilities associated with this position.

Customer Service Representative


Posted April 27, 2017, Kansas - Overland, MO
Customer Service Representative - Centralized Showings Service, Inc. ***We are EXPANDING our workforce due... and has Immediate Openings for Customer Service Representatives (CSRs) in our Overland Park, KS customer-service contact center...

Account Manager / Customer Service


Posted April 26, 2017, Livonia, MI
Overview: The Account Manager / Customer Service Rep manages legacy orders from inception to shipment. This consists... to insure excellent customer service Review Customer delivery requirements and schedule deliveries to match customer...

CUSTOMER SERVICE PAYROLL ASSOCIATE I


Posted April 26, 2017, Arizona
Dignity Health, the nation's fifth largest healthcare system, is currently looking for a Payroll Customer Service... Associate I to add to their Payroll team. The Payroll Associate performs all payroll customer service functions for Dignity...

Customer Service Representative


Posted April 25, 2017, Troy, NY
Customer Service Representative, Troy, NY Delivers a world class customer experience to clients Collaborates... internally with Client Service team and other business units Assists customers independently via e-mail/ phone/ case assignments...

Customer Service Rep/AR


Posted April 25, 2017, Elmhurst, IL
. Much of our proven success is attributable to the exceptional, compassionate customer service provided by our employees. Customer...Superior Air-Ground Ambulance Service, Inc. is the largest independent, locally owned and operated Emergency Medical...

Customer Service Rep/AR


Posted April 25, 2017, Elmhurst, IL
. Much of our proven success is attributable to the exceptional, compassionate customer service provided by our employees. Customer...Superior Air-Ground Ambulance Service, Inc. is the largest independent, locally owned and operated Emergency Medical...

Customer Service Rep/AR


Posted April 25, 2017, Elmhurst, IL
. Much of our proven success is attributable to the exceptional, compassionate customer service provided by our employees. Customer...Superior Air-Ground Ambulance Service, Inc. is the largest independent, locally owned and operated Emergency Medical...

Call Center Customer Service Representative


Posted April 25, 2017, Franklin, TN
, communication and customer service skills are necessary for success in this role. Essential Duties and Responsibilities include... others as needed Use customer service skills to de-escilate patient calls Must be willing to work shift that include staying until 9:00pm Monday...

Customer Service Representative


Posted April 24, 2017, Waukesha, WI
Customer Service Representative, Waukesha, WI 1 - 3 years’ Experience in role. Provides client inside Sales Reps... with established division profit, sales, and customer satisfaction objectives. Bachelor Degree Required Customer service experience...

Customer Service - Tele Commute


Posted April 22, 2017, Plano, TX
The #1 Nationwide Health Benefit Company is taking applications for (2) open positions. Customer service experience...

Customer Service Representative/Dispatcher


Posted April 22, 2017, Greenville, NC
As aDispatcher/Customer Service Representative for Piedmont Service Group, acommercial HVAC company, your primary... of Service Technicians to perform scheduled maintenance and repairs to assure customer commitments are met Daily, weekly...

Customer Service Agent


Posted April 22, 2017, Tampa, FL
Johnson Service Group is hiring 25 Customer Service Agents that will work in one of two locations (Ybor City or Plant... Completes customer requests and/or generates work orders for new service, transfers, disconnects, reconnects, and payment...

Mgr, Customer Service Operations


Posted April 21, 2017, New York
Enterprise and department standards, goals and objectives. Provides direct supervision to business/customer service support... a call center, customer service environment required. Minimum of two years experience in a supervisory role...

Customer Service Specialist


Posted April 21, 2017, Dayton, OH
Customer Service Specialist, Dayton, OH Processes orders, prepares correspondence, and fulfills customer needs... to ensure customer satisfaction. Requires a high school diploma or equivalent and 0 - 2 years of experience in the field or in...

Customer Service Specialist


Posted April 21, 2017, Smithfield, RI
Customer Service Specialist, Smithfield, RI Processes orders, prepares correspondence, and fulfills customer needs... to ensure customer satisfaction. Requires a high school diploma or equivalent and at least 4 - 6 years of experience in the...

Hospice Customer Service Representative


Posted April 21, 2017, New York
quality and regulatory compliance. Provides timely and effective customer service to prospective external clients/customers in... health care or related field preferred. Experience: Minimum of two years customer service experience required. Experience...

Customer Service Specialist


Posted April 20, 2017, Fort Collins, CO
calling customer service support...this position can also develop into an inside sales position for the right person. The... right person must love working in a busy, team oriented atmosphere...our people are awesome! As a Customer Service...

Dispatcher / Customer Service


Posted April 20, 2017, Fort Collins, CO
. Job Description In this position, the responsible person will communicate with the customer to determine service needs. This person... as required. Job Responsibilities: Primary responsibility is customer service. Communicates with customers to determine their needs. Schedules...

Customer Service/Admin


Posted April 19, 2017, Mobile, AL
Customer Service/Admin - Answer busy multi line phone system, greet customers, set up appointments. Must have good... computer skills and good customer service skills....

Call Center Customer Service Representative


Posted April 19, 2017, San Antonio, TX
REQUIRED. TO APPLY: jobs.showings.com Call Center Customer Service Representative (CSR) San Antonio, TX Customer Service Representatives assist... or GED and previous customer service skills/experience. 4. Requires basic computer skills (i.e typing and navigating...


Customer Service Jobs: Responsibilities And Roles

1. Responsibilities And Role

Customer service representatives serves customers, and they do this by providing relevant information to those inquiring about the products and services their company offers. They also handle problems associated with the products and services. For example, if you work as a customer service rep, then you will be responsible for handling calls and inquiries from people wanting information about products and services or from those seeking a solution to a problem with their product or the service they received.

The role of a customer service representative is crucial to a business and its success. Many reps work for small businesses and large companies. Regardless of the size of the company, the rep is usually the face of the company they work for.

2. Job Duties

Representatives have various job duties, which may include attracting prospective buyers. They do this by answering any questions the potential customers may have and they may suggest information about other services and products the company has to offer. Also, if a potential customer already knows what they want, then the representative may fulfill their order.

They also aid people by opening new accounts for them and they record account information. When information related to the account needs to be updated, then the reps will take care of it. They are usually responsible for maintaining customer records, but some employers don’t require their reps to do this.

Customer service agents handles complaints and they are usually the first people new visitors come in contact with when they have a problem. The agents work to resolve problems related to the product or service and they learn about what exactly caused the issue and then they will suggest the best solution to the issue. This part of the job is sometimes considered to be the most stressful aspect of the job. However, it is important for customer service reps to remain calm and professional at all times.

answering support calls

Representatives also followup with customers, both current and past, in order to find out if they are happy with their products. They may contact past customers to find out what they can do to get their business again, but whether or not this will be a duty depends on the company the representative works for. Also, if a customer service rep provided a solution to a problem, then they may contact the customer at a later date to find out if the problem is still taken care of.

Now you know more about a customer service worker’s roles and their responsibilities. If you are interested in working in customer service, then you can apply for jobs online. As previously mentioned, these jobs aren’t going away anytime soon, so it’s a good idea to apply for a customer service job as soon as possible.